2015-04-14 / News

Visiting Angels Receives 2015 Best Of Home Care Leader In Excellence Award


Pat Kelley, co-owner, and his daughter, Tiffani Fishburn. (Courtesy Photo) Pat Kelley, co-owner, and his daughter, Tiffani Fishburn. (Courtesy Photo) Visiting Angels of West Central Indiana Receives 2015 Best of Home Care® Leader in Excellence Award

Visiting Angels announced today they received the distinguished Best of Home Care Leader in Excellence Award from Home Care Pulse, the leading firm in quality assurance for private duty home care, who monitors over 500 agencies across the United States. The Leader in Excellence Award was given to the select few home care businesses that consistently ranked among the highest in 18 or more quality metrics assessed by Home Care Pulse. As a Leader in Excellence, Visiting Angels is now ranked among the best home care providers in the nation.

This accomplishment shows Visiting Angels’ longterm dedication to excellent care and quality improvement. To qualify for this award, 10% of their clients and caregivers were interviewed each month by Home Care Pulse. Over a 12-month period, Visiting Angels has received high client and caregiver satisfaction ratings in areas such as caregiver training, compassion of caregivers, communication, scheduling, response to problems, overall quality of care, etc. Using feedback from clients and employees, as well as quality benchmarks from Home Care Pulse, the Visiting

Angels management team set goals to reach the highest level of excellence possible.

“Where we’re gratified to receive this award from Home Care Pulse – actually the 2nd year we’ve won this honor – it is in actuality a testimony to the compassionate care of our caregivers,” says Pat Kelley, co-owner (along with his daughter, Tiffani Fishburn) of Visiting Angels of West Central Indiana.

The Best of Home Care Leader in Excellence Award highlights the top-performing home care businesses in the nation. Home Care Pulse believes that by honoring these providers, families looking for in-home care for a loved one will be able to recognize and choose a trusted home care provider.

“Our goal at Home Care Pulse is to empower home care businesses to reach their goals and deliver the best home care possible,” says Aaron Marcum, CEO and founder of Home Care Pulse. “We are happy to recognize Visiting Angels as a Leader in Excellence. We’ve been impressed by their commitment to their clients and caregivers, as well as the quality of the overall care they provide. They really stand out in their market as a top home care provider.”

To find out more about Visiting Angels of West Central Indiana’s commitment to excellence, please visit www.visitingangels.com or call 765-848-1004

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